You’ve taken the first step in choosing to outsource to a payroll provider. When it comes to paying your employees, we know you want it to be done right, on time, every time. So, where to now? You need a qualified and trusted payroll service provider. Here are 5 factors to consider when choosing the right provider for your business.

Know which payroll services you need

Payroll service offerings will differ between providers. This may sound obvious, but it will be difficult to compare providers if you are unsure which services you need. It is helpful to create a list of your needs and refer to this throughout the process. Beyond payroll, some providers will offer additional bookkeeping services that your business may require now or in the future. Finding a provider who can meet your needs will simplify the outsourcing of payroll and other potential non-core business functions.

Choose a payroll provider that uses user-friendly and compatible software

It’s a good idea to choose software that is compatible with your current payroll system. This will ensure a smooth transition of data and help avoid unnecessary time and expense. Speak with potential providers firstly about the compatibility of their payroll software, and secondly about the user interface. Ideally the software should be easy-to-use and uncomplicated for both yourself and your employees. Having cloud-based software is advantageous for ease of access from any place at any time.

Ensure the payroll provider you choose offers timely customer support

You want to choose a payroll provider that offers timely customer support to assist you with any queries or issues that arise. Find out from potential providers how they are structured to support you and your team. Enquire whether they assign a dedicated support manager, what their average response time is like, and whether they offer ongoing software training. You want to ensure that you’ll receive the support you need, when you need it.

Consider the provider’s expertise and track record

Outsourcing payroll to a provider with expertise and an established track record will give you confidence that your business is in good hands. It’s worthwhile considering a local provider who will be better acquainted with specific state legislation (compared to its online counterparts). A reputable provider will have a solid history with long-standing clients and the ability to provide references on request. Don’t be shy to ask around!

Don’t let cost be the driving force when choosing a payroll provider

You may be tempted to choose a provider based primarily on cost. The reason this factor has been left until the end is that whilst price is important, it shouldn’t drive your decision. It’s wiser to invest in a payroll provider that can meet your needs, deliver great customer service, has a solid track record, and offers user-friendly and compatible software. If you find multiple providers that meet these requirements, then the final step is to compare their packages and contracts to find an affordable solution for you.

Is Arabon the right fit for your payroll?

Arabon’s Business Accounting packages provide options for payroll and superannuation services at a fixed monthly fee. You can fully outsource payroll to us or choose just the payroll services you need help with. It’s entirely up to you. A family-run business since 1986, Arabon has the knowledge and expertise to take care of the details so that you can focus your efforts on your core business. Call us today on 1300 ARABON or visit our website for more information.